Privacy Policy

Boise Boxes (“we,” “our,” or “us”) is committed to protecting the privacy of individuals who visit our website at boiseboxes.com (the “Website”) and who use our products and services. This Privacy Policy describes what personal information we collect, how we use it, when we share it, and what choices you have regarding your information.

By using our Website or submitting information through our contact forms, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Website or submit personal information through our forms.

We collect the following types of information:

Information You Provide Directly

• Contact Information: When you submit a form on our Website, we collect your name, email address, company name (if provided), and any message content you include.
• Quote Requests: When you request a quote, we may collect information about the products or services you are interested in, including box sizes, quantities, and delivery preferences.
• Buyback Inquiries: When you inquire about selling used boxes, we may collect information about the types, quantities, and condition of boxes you wish to sell.

Information Collected Automatically

• Usage Data: We automatically collect information about how you interact with our Website, including pages visited, time spent on pages, referring URLs, and navigation paths.
• Device Information: We collect information about the device you use to access our Website, including device type, operating system, browser type, and screen resolution.
• IP Address: We collect your IP address, which may be used to determine your approximate geographic location.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies as described in Section 6 of this policy.

We use the information we collect for the following purposes:

• Responding to Inquiries: To respond to your contact form submissions, quote requests, and buyback inquiries with relevant information, pricing, and availability.
• Providing Services: To fulfill orders, arrange deliveries, process buyback transactions, and provide customer support.
• Improving Our Website: To analyze usage patterns and improve the content, functionality, and user experience of our Website.
• Communications: To send you information related to your inquiry or transaction. We do not send unsolicited marketing emails unless you have opted in to receive them.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our Website
• Secure storage of contact form submissions with access limited to authorized personnel
• Regular review of our data collection, storage, and processing practices
• Limiting access to personal information to employees who need it to perform their job functions

While we take reasonable steps to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your personal information.

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Contact form submissions are retained for up to 24 months after the last interaction. You may request deletion of your information at any time.

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our Website, processing form submissions, or analyzing Website usage. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Analytics Providers: We use analytics services (such as Google Analytics) to understand Website usage patterns. These services may collect information about your visits to our Website using cookies and similar technologies. See Section 6 for details.
• Legal Requirements: We may disclose your information if required to do so by law, or if we believe in good faith that such disclosure is necessary to comply with a legal obligation, protect our rights, protect your safety or the safety of others, or investigate fraud.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Our Website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small text files stored on your device that help us recognize your browser and remember certain information.

We use the following types of cookies:

• Essential Cookies: Required for basic Website functionality, such as page navigation and form submission. These cookies do not collect personal information and cannot be disabled.
• Analytics Cookies: Used to collect information about how visitors use our Website, including which pages are visited most often and whether visitors encounter error messages. This information is used to improve our Website. All data collected by analytics cookies is aggregated and anonymous.
• Preference Cookies: Used to remember choices you make on our Website, such as your preferred language or region, to provide a personalized experience.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set. Please note that disabling cookies may affect the functionality of our Website.

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out: You may opt out of receiving marketing communications from us at any time by contacting us or using the unsubscribe link in any marketing email.
• Data Portability: You may request that we provide your personal information in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact us at info@boiseboxes.com or use the contact form on this page. We will respond to your request within 30 days.

Our Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we have collected information from a child under 13, please contact us immediately.

Our Website may contain links to third-party websites or services that are not owned or controlled by Boise Boxes. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: